Service Delivery Manager

We are pureLiFi

pureLiFi is the world leader in Light Fidelity (LiFi) innovation and Visual Light Communication (VLC) systems. Our products provide pervasive high-speed wireless access that delivers significantly greater security, safety and data densities than Wi-Fi. Those joining this pioneering team at pureLiFi will be part of creating our wireless future. LiFi will be the solution that delivers us unlimited bandwidth and unlimited data, powering our connectivity demands of the future.

Join us

The Service Delivery Manager is responsible for coordination, management and completion of development and installation projects the company has with its customers. This will involve discussion with the customer directly, as well as understanding the internal progress made from the assigned resources. The Service Delivery Manager will also be the main point of contact for customers and provide technical support with the installation and set-up of the product.

This role will allow the right candidate to grow and develop their skills in a supportive environment.

Requirements

You will make an impact by:

• Coordinating and managing internal resources assigned to customer projects to ensure that project timelines and associated milestones are achieved
• Providing an overview of project resourcing, operating budget and feedback on project feasibility
• Leading engagement with the customer opposite (i.e. project lead) and communicating progress
• Understanding the technical requirements of the project and developing a project plan, resourcing and budget together with Engineering team
• Understanding the customer’s target application and market and providing feedback accordingly to team
• Ensuring any regulatory compliance that is relevant to the customer project/industry
• Working closely with subcontractors assigned to projects and managing their output in-line with the in-house Engineering work
• Managing logistics off shipping all product to customers (including customs)
• Monitoring and tracking all Purchasing Orders and invoicing to achieve monthly revenue
• Managing the return merchandise authorisation process
• Coordinating with supply chain partners

You will thrive if you have:

Essential

• Bachelor/Master of Science in (Electrical) Engineering
• Knowledge and experience of optical or wireless communication technologies and applications
• Demonstrable ability to understand customer requirements and markets as well as business development objectives
• Proven track record in the creation and delivery of project plans and timely achievement of project tasks and milestones within budget
• The ability to work and communicate effectively with both commercial and technical emoployees
• A self-starter with analytical, problem solving and strategic thinking skills

Desirable

• Project Management Professional / PRINCE II certification
• Hardware design and test experience

Applications:

• We are proud of our diversity and committed to ensuring our opportunities are accessible to all talented people. If additional support or flexible arrangements would enable you to participate, please tell us in your application.
• If you have any feedback on how we can improve our job advert, or any questions, please contact careers@purelifi.com
• pureLiFi does not accept unsolicited agency CVs.